The estimated delivery time* takes up to 7-21 business days (Monday through Friday excluding public holidays), from the date your payment is received.
Where you have purchased a product that is dispatched from our overseas warehouse, delivery time after payment processing may take up to 3 weeks. Jones & Berkley will make every effort to deliver your product according to the estimated delivery times* however, we do not guarantee that we will deliver within this time frame. Jones & Berkley will make every effort to deliver within the time specified If you have not received your product within the time specified please contact our Jones & Berkley Service Team. Jones & Berkley will make every effort to contact you if the product is delayed longer than 21 days. In the case of overseas deliveries, delays can also be caused by Custom Clearance.
Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your products, our carrier will leave a card so you can collect your product from your local depot (identification may be required). Where delivery is by our courier service and no-one is available to take delivery, they will leave a card requesting you to telephone them to arrange a suitable time and date for re-delivery (charges may apply) or collection.
Title and risk of loss to all products will pass to you on delivery.
Jones & Berkley uses Australia Post for delivery within Australia.
*depends on location/mail service etc.
** Your credit card payments are processed securely and via Securepay payment gateway in conjunction with CBA Bank. When proceeding to the checkout screen your transaction details are protected under 128 bit SSL encryption for transfer to the payment gateway. Customer credit card details are not stored by the website only passed to the bank for processing.